Shipping policy

  1. Quality Issues: Product defects (e.g., damage, malfunction) due to manufacturing or transportation, with valid evidence (e.g., photos, videos, third-party inspection reports).
  2. Shipping Errors: Incorrect, missing, or extra items due to our or logistics provider’s fault.
  3. Customer Discovery: Within 7 days of delivery (excluding delivery day), customer identifies product mismatch with order details (with documented proof, e.g., photos/videos showing discrepancy).
  4. 7-Day No-Reason Return: Applies to:
    • Unused products within 7 days of delivery (excluding delivery day).
    • Products in original condition (intact packaging, accessories, labels, no signs of use).
    • Exclusions: Customized items, discounted products, personal care items, etc.